SHIPPING POLICY
All orders will be shipped to the address listed on your etsy order or paypal payment, so please ensure that these addresses are correct and up to date.
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SAMPLES
All samples are shipped within 1-2 weeks from date of order. Samples are shipped via USPS First Class Mail. Once shipped please allow 3-5 business days for delivery within the U.S. and 10-15 business days for international delivery. Please note that because we use first class mail, there is no tracking number associated with this shipment.
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INVITATION PROCESSING TIME
Due to the size and design selections of your order, the processing time to complete invitations may take any where from 2-4 weeks to process from the time your proofs have been approved. Please allow enough time to complete your orders.
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RUSH ORDERS
A rush order fee is added to all orders if the requested processing time is outside our regularly listed processing time.
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When ordering invitations, please note that a rush fee is based on your order size, rush fee will vary between $35.00 to $100.00 depending on the size of the order, and the requested time frame.
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DECORATION PROCESSING TIME
Decoration can be processed in as little as 5 days and can take up to 3 weeks to complete depending on the size of the order. Please allow enough time to complete your orders
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DOMESTIC ORDERS
All orders are shipped via USPS Priority Mail, please allow 2-3 business days for delivery. These come with tracking and delivery confirmation, all orders over $300.00 require a signature confirmation, so please be available for delivery.
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* Amira Design is not responsible for any lost, stolen or damaged packages after delivery has been made.
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INTERNATIONAL ORDERS
Amira Design is not responsible for any Customs Fees/ Taxes/ Duties that you may incur. All packages will have a tracking number, however once a package leaves the United States and arrives at the destination country, it may or may not be tracked via the U.S. Post Office. As a result I cannot be responsible in any way for international packages once they have been shipped.
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*Refunds will NOT be issued for delayed deliveries or lost packages.
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All international customers should be aware that delivery of their completed order may take anywhere from 10 - 30 days (sometimes longer) for actual delivery, this does not include processing time for your order. PLEASE ORDER IN PLENTY OF TIME TO RECEIVE YOUR PRODUCTS.
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All Packages are shipped via USPS Priority Mail with tracking and delivery confirmation. Therefore Amira Design is not responsible for any lost, stolen or damaged packages after delivery has been made.
RETURN POLICY
Due to the personalized nature of all wedding invitations, event stationery, and event decorations..... Refunds, Replacement or Exchanges are not possible.
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CANCELLATIONS
All deposits are non refundable. If you wish to cancel your order you can do so at anytime before your final proof approval. Once you have provided proof approval, we are unable to change or cancel your order. If you need to make a change to your printed orders, please contact us and we will send you a custom listing for a discounted reorder.
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REFUNDS & EXCHANGES
We are confident that you will be satisfied and happy with your customized Amira Design order. To ensure 100% satisfaction, please be sure to review your proof(s) for misspellings, grammatical and punctuation errors. We are not responsible for any errors once the final proof approval has been submitted. However, if any of the following should occur we will be happy to assist you.
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• We make every effort to carefully check and proof all orders before they are shipped. However, if an error is made on our part we sincerely apologize and will make all efforts to resolve the problem as quickly as possible.
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** Colors may vary due to resolution on your computer monitor. Every computer shows colors differently, if you are concerned about the color, please ask or request a sample of the finished product, prior to placing your order to ensure that your receive the product you envision.
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MISSPELLINGS/ INCORRECT WORDING
Amira Design is not responsible for misspellings in approved proofs, please triple check all spelling, grammar, capitalization. We highly encourage that you send an emailed proof to a family member or friend for viewing.
PAYMENT METHOD
We accept Paypal and All Major Credit Cards!